Couple's Big Blunder: They Tear the Screen Off Their Brand-New Smart TV

A shocked pair inadvertently tore away the screen of their newly purchased smart TV after mistakenly believing they were simply taking off the protective covering.

American TikToker Kelsey and her spouse recognized their significant error when they recorded themselves unboxing items following their relocation. Spain .

The eyelash specialist mentioned that she anticipated from her newest client. Samsung television to come with a 'little protective plastic on it that you need to take off'.

But once the pair began removing it, they discovered that it revealed a bare, white screen beneath.

Even more disturbingly, every image and piece of text that showed up while the plastic covered the screen has vanished completely.

Kelsey, known as @kumalashstudio on the internet, posted video clips showing when she became aware of what occurred, which has since gone viral. TikTok .

"So essentially, what happened is similar to when you receive a new TV with a protective film on it that typically gets removed; we mistakenly believed this was that protective covering," she explains.

So we began removing it without realizing that what we were taking off was actually the screen itself.

'It seems I'm not the only one who has attempted this since when I searched online, I found entire discussions dedicated to individuals removing their screens.'

TikTok users expressed their irritation in the comment section of the video regarding what transpired.

One commented: " TVs aren't shipped with the protective plastic cover! Is everyone alright??? "

Another asked, "However, there isn't a protective sticker."

Meanwhile, another person chimed in with, "What about the instructions?"

A fourth individual commented: "You simply continued removing it! Why didn't you cease once you noticed?"

Nevertheless, some mentioned that they had either nearly fallen into or had indeed committed the same costly error.

Someone commented: "I actually went through with this myself. No joke involved. Roughly two years back, with the very same model of Samsung TV. The edge that seemed like it was lifting—how could you not consider doing this?"

Another addition: "I've had clients who did this, and it's incredibly tough to inform them that they ruined their television. Which TV includes a protective film anyway!? The answer is none."

A third chimed in: "Wow!!! This is definitely something I’d also end up doing. I mean, you could create glasses using the screen."

A customer mentioned that what Kelsey damaged wasn’t the entire screen but rather a polarization film.

They explained, "This isn’t the actual screen. Instead, it’s a polarizing filter designed to ensure that only light passing through in specific directions can be seen, preventing it from appearing as a blank white screen."

Kelsey subsequently shared an update, mentioning that Samsung was 'fine' with the situation and went as far as offering to replace the television.